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Tate Counselling Policies

Informed Consent

Consent for Collection & Use Of Personal Information.
In seeking counselling services from Tate Counselling, consent is sought for the collection and use of personal information and can be withdrawn at any time.
Counsellors are required to keep appropriate records of each counselling session and contact with you. Personal information is collected, stored, used and disclosed in accordance with the BCACC and the Personal Information Protection Act (PIPA). Personal information is collected and used only as it is relevant to the rendering of therapeutic services as requested by you. This personal information may be used for the purposes of providing counselling services to you, responding to phone or email inquiries, billing and sending receipts, providing resources to augment your therapy experience, to organize consultations, and to manage appointments. All information is subject to the Personal Information Protection Act – BC (PIPA).

Your confidential records are kept electronically in the PIPA compliant Jane App Practice Management Software. For more information about Jane App please visit: https://jane.app/security-and-trust, email: privacy@jane.app, or by calling +1 (844) 310-5263.

In accordance with the ethical standards of the BC Association of Clinical Counsellors, your clinical records will be kept for seven years, after this time they will be destroyed.

If you should wish to access these records through having copies or transferring files, please make your request in writing to Tate Counselling, you will receive a response to your request within 30 days (please note there are fees associated with this request).

Electronic Communication
Communications are conducted via SMS/TXT, Jane App, cell phone, landline, and email. Email is sent via the encrypted Google Workspace email service and used for clinical assessment forms and questionnaires you will receive it via with Hushmail encryption. For information on Hushmail encryption please visit: https://www.hushmail.com/how-it-works/. For information on Google Workspace please visit: https://workspace.google.com/security/?secure-by-design_activeEl=data-centers
Please note that email, text and cell phones can be accessed in an unauthorized manner which can compromise the privacy and confidentiality of communication. Efforts are made to provide security in communication, but privacy cannot be guaranteed %100 when communicating electronically.  A personal or private email account is recommended, rather than a shared or work email address. With this in mind, please refrain from discussing confidential information through regular email. If you decide to communicate confidential information through email, it is implied that you understand the risks of this communication.
If you are concerned about confidentiality and privacy when communicating, please discuss with your counsellor so that a secure communication plan may be developed and implemented.

Dual Relationships
In order to ensure the integrity and confidentiality of the clinical relationship, it is the counsellor’s obligation to maintain boundaries in regard to overlapping or dual relationships. Engaging in any other type of relationship with previous or past clients, providing counselling services if there are close social overlaps, providing counselling services to a client’s close family members, accepting gifts or eliciting/accepting any client testimonials would be in conflict with the code of ethics. There may be circumstances that require the counselling relationship to be terminated due to overlapping relationships; referrals will be made to other practitioners and sources of support.

Public Encounters
In order to ensure that the confidentiality of the clinical relationship is maintained, counsellors do not engage with active or past clients in public settings or in online settings such as social media. Maintaining the confidentiality and privacy of the clinical work and that you are in the counselling is fundamental to the integrity of the client/counsellor relationship.

Discussion and planning for public encounters is welcomed and encouraged.

Confidentiality 
Counselling services and voluntary and subject to various acts (legislation). The content of our sessions and as well as your engagement in counselling is confidential with the following exceptions:

If there is any reason to believe that a child, dependant adult, or senior has been, is or may be at risk of abuse or neglect, or in need of protection, I am required to report this to the appropriate authorities.

If you have threatened to seriously harm another person(s) or have made a threat to seriously endanger public safety, I am required to report this to the appropriate authorities and potentially the person(s) being threatened.

If there is any reason to believe that you are in imminent danger of harming yourself, I am required to take steps to ensure your safety by contacting the appropriate agencies and authorities.

If a judge, court, coroner, ombudsman, children’s commission and other such authorities order me in a subpoena to release records or to appear and provide information, I am obligated to do so.

Please ask questions about confidentiality and its limitations.

Supervision
In order to provide the best possible care, counsellors engage in ongoing supervision and consultation during which non identifying aspects of your circumstances and therapeutic approaches may be discussed.
Please advise if you have concerns about the counsellors participation in clinical supervision and consultation.

Communication
In general, feel free to email or leave a voicemail if you have simple inquiries or to manage appointments. Appointments can be booked and modified online. If you have more complex issues or requests to discuss, those are best left for our therapy sessions; the counsellor is unable to provide ongoing support outside of scheduled session times. Please do not email, call or text if you are in an immediate crisis as the counsellor cannot guarantee an immediate response that matches your need.

If you are in need of emergency care and support – please contact 911, your family doctor or local crisis supports. A listing of crisis and community supports is located at Canada Wide Crisis Support: 1.833.456.4566 – Available 24 hours per day, 7 days a week every day. https://www.crisisservicescanada.ca/en/

Electronic Communication
Appointment reminders, receipts and financial information are sent via SMS/TXT and Email. Additional private communications (resources, recommendations, assessment forms, etc.) are sent via the encrypted Google Workspace email service. If email is used for clinical assessment forms and questionnaires you will receive it via with Hushmail encryption. For information on Hushmail encryption please visit: https://www.hushmail.com/how-it-works/
Please note that use of email, text and cell phones can be accessed in an unauthorized manner which can compromise the privacy and confidentiality of our communication, therefor I cannot guarantee confidentiality when communicating electronically. A personal or private email account is recommended, rather than a shared or work email address. With this in mind, please refrain from discussing confidential information through regular email. If you decide to communicate confidential information through email, it is implied that you understand the risks of this communication.

Telehealth and Video Sessions 

All sessions are conducted remotely either by telephone or through Jane App Software video platform. Jane App video uses a standard that provides peer-to-peer a/v communication in most cases. This means that all the traffic flows directly between each user’s web browser and completely bypasses our servers. The traffic is also encrypted in transit and none of the data is stored anywhere. Information can not be recorded with this platform. The system is in compliance with the Personal Information Protection Act (PIPA).
You may switch between tele or video modality depending on your needs.
Potential benefits of remote counselling: accessibility, reduced time commuting, and engaging in sessions in a place that is comfortable for you. Potential risks include: confidentiality, non verbal cues may be missed, in person eye contact and physical proximity is reduced, technology and power glitches may impact the session, difficulty assessing client’s environment for confidentiality or security.

Video or telephone sessions are never recorded by the counsellor and will not be recorded by the client without discussion and written consent by counsellor.

All person’s hearing or watching sessions on speakerphone or in video format need to be identified; the counsellor must be made aware of any audience.
The counsellor reserves the right to terminate the session without refund if unanticipated participants or observers are in attendance.

Please note that data charges may apply, please check with your provider.

Safety
For safety purposes, please be prepared to provide your counsellor of your exact location (address of where you are during the session). Please also keep your emergency contact on file up to date.

Tate Counselling aims to create a safe and respectful environment for our clients and counsellors, we do accept any attempts or acts of violence, threats, or aggressive communications which could cause one to to believe that they may be at risk for any type of harm. We reserve the right to decline the continuation of service at any time should this arise.

Social Media
The BCACC requires Registered Clinical Counsellors (RCC) who use Social Media to have a related policy in order to provide an expectation about online conduct. If you have any questions about social media conduct and policies, please ask during our session times. Tate_Counselling is the Instagram account for Tate Counselling, it exists for the purpose of education, sharing resources, books, and other practitioners informative pages and general interest. Every effort is made to ensure the accuracy of information posted to this account. However, the content may inadvertently contain misinformation or typos as information in the field of psychology is always evolving.
Any information provided through social media platforms is not intended to be a substitute for professional medical advice, professional therapy, diagnosis or treatment. and it is recommended that you always consult your medical doctor or psychologist /psychiatrist.

Tate_Counselling does not accept friend, follow, or contact requests from current or former clients on any social networking sites (Facebook, instagram, etc). I will not interaction through comment or direct messaging with former or current clients on social networking sites such as Facebook or Instagram in order to protect your confidentiality and the privacy of our work together. Clients are welcome to “follow” Tate_Counselling on Instagram, it is assumed that you understand the risks to confidentiality that this interaction may pose. Tate_Counselling and Scarlet Tate may follow other health professionals on social media or non client contacts. Tate_Counselling and Scarlet Tate do not search out or view client’s online content.
Please note that Scarlet Tate and Tate_Counselling does NOT request any testimonials, rating, or endorsement from any past or current clients. You are urged to take your privacy seriously and limit public online engagement with me.

Click to view our full website privacy policy and terms & conditions document.